Frequently Asked Questions

  • We connect to your Google Business Profile, get notified every time you receive a new review and write tailored replies to fit each one of your customer’s needs. We then post them 15 minutes after the review has been generated.

  • We use an AI model pre-loaded with the information that you will provide us in in the onboarding form. The application will learn from the way you manage your reviews and adapt to mimic them as accurately as possible.

    As a Google Business Profile partner, we connect to the Google Maps application to make your experience five FIVEOUTTA5 seamless and fully automated.

  • Yes you can, once they are published. Just go to the review panel and click the delete button you will see next to each review. You can access your Business Profile by searching for my business in the Google Search bar.

  • Yes you can, once they are published. Just go to the review panel and click the edit button you will see next to each review. You can access your Business Profile by searching for my business in the Google Search bar.

  • We generally need 15 minutes to write, validate and post the reply. This is done on purpose to ensure we deliver a seamless experience to your customers.

  • We currently offer 1-on-1 email support for any changes in your account, including adding more locations, changing the tone of voice of your replies or canceling your subscription. Send us an email at admin@fiveoutta5.com and we will get back to you.

  • The only way to cancel your subscription is to send us an email confirming your interest in doing so. We will then cancel your subscription and charge you only until the day in which this email was sent, prorated to the current subscription month.

  • Right before posting the reply, we run a control check to make sure that neither you or any of your colleagues has replied already. If the review has been replied, we will prioritize your post and discard ours.

DO YOU STILL HAVE QUESTIONS?

You can contact us by filling in this form and we will get back to you as soon as possible.